They seem to not return calls when their clients are at fault. I see comment after comment in regards to this lack of integrity within the company. Is this really who you want to handle your insurance?!?! Have some decency and stop hiding from us.
I filed a claim about stolen appliances . The claim representative suggested maybe the appliances were a gift to the person who took them . They sent the claim form to the wrong address and provided a very small window to send in the claim form . I have called and emailed the claim representative several times throughout this past year and haven’t received a call, email or letter back from them. I assume they are playing the long game on this one whatever the time limit is for them to deny claims .
My car was hit by a member of this auto owners insurance. I was contacted the next day by a claims adjuster to confirm my information and to give my account of what happened. I then was contacted from a Tyler Hildebrandt letting me know that auto owners is excepting responsible for the claim and he was going to be the adjuster handling this claim. Handle is what he didn't do... after several calls no response from Tyler Hildebrandt I ask to talk to another adjuster and was given Nicolas Cracker who I thought was going to resolve this.. NO, I was wrong. I called and ask for a supervisor Heather Keitsman who hasn't returned several messages. I know now if I'm ever involved with anyone who has this insurance company to run and use my own insurance and let my insurance deal with all this inept service. Auto owners is a joke!!!
I and my whole family have had auto owners insurance here in Mesa for years... we recommend it to everyone we know. Literally pays claims out almost to a fault. And you get huge discounts when you have multiple policies. LOVE!
I have had nothing but the best of experiences with Auto Owners. We are agent for them and about 50 other insurance carriers. I have witnessed, time and time again, Auto Owners treat our mutual clients the way I would want them to treat my own parents. Truly a top-shelf company.
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