I was rear-ended by their insured 3 weeks ago, i was assigned to adjuster Nicholas i immediately called received a vm recording that he be out of the office for 2 weeks and will not have access to vm/email, i called and left the manager Heather a vm and then was sent to Robert S he has not returned one email I've sent 5 or returned a phone call. I called again left a vm with Heather no response after now reading all these horrible reviews and my experience they're truly the worst insurance company that I've dealt with, I would never recommend them. If you are an insurer with them run they will not have your back and will cost you more in the long run in alawsuit im certain. I'd give 0 starts if allowed.
Great service and information. Very difficult to find. I ended up calling the office for directions.
Add me to the long list of negative reviews of this company. What good is having homeowners insurance if they won't cover what you need? Had two roofers tell me we have hail damage but amazingly their inspectors find no damage at all! Canceled and moved on to another company. Will never refer them to anyone!
This is the worst company that I have EVER dealt with. It was nearly impossible to get a call back from the claims adjuster and when I did she was extremely rude and unprofessional. I kept thinking it is bad enough for her to treat people in this manner but WHERE IS MANAGEMENT? If you are reading this review and shopping for insurance, I am strongly recommending you find another insurance company.
Their adjusters are programmed to ignore claims for many weeks until the customer gets tired of waiting and deny just about everything in the claim normally covered in the policy. I wouldn't wish this company to anyone. We had our insurance for two cars as well as homeowners insurance with them for many years. I feel it was a total waste of premium for nothing. The adjuster Bradly Howard ignored my calls for weeks at a time after the claim was submitted and at the end he simply denied everything, after telling me that have everything repaired out of my pocket and wait to be reimbursed when the claim is approved. Save yourself the hassle when you most needed your insurance, stay away from Home Owners Insurance Company for Homeowners Insurance or your Auto Insurance Policies. They are crooks, out to get your money, they don't believe in paying claims.
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