I came in to complain about my badge and one staff member started playing childish games about my attitude instead of addressing the point. I did not come in to hear your take on life, honestly, no matter how unprofessional you come across. I seriously don't have time to be dealing with grown adults, especially those I am unacquainted with, acting like children TO THEIR CUSTOMERS. Customer service is very simple. Fix my problem and I'm gone. Really that's it. You don't have to like me during the process. Continuing to try and escalate or provoke your clients could land you and/or your company in a LOT of trouble. You will not get it either, this is real life, not a soapbox. People are not naturally inclined psychopaths ready to explode in a volatile rage at any moment. Here is what you earned. A nice fat 1 star review. Enjoy.
Our AC broke in the middle of July and it took them 8 days to fix even though we told them what was wrong with it. Every time someone moves in to the units they replace the carpet and they will charge you for it when you move out no matter what. Outlets were constantly breaking and drains were always clogged and the staff was consistently rude, maintenance was super nice but the front office staff are the rudest I’ve ever dealt with. The walls do little to nothing in the way of stopping sound so if your neighbors play loud music you will hear every word. For the price they charge there are much better places I would never recommend this place to anyone I know.
I really dislike doing this but they brought this upon themselves by not responding. I applied for and apartment there and did not qualify for some reason. I was charged $200.00 to hold a place. When you are applying for a place they are super friendly and helpful. If you do not get in they are like ghosts. No one replies to you. I still have not received my $200 refund and it has been almost two months. That is unacceptable. Maybe this will motivate them to be helpful and solve the issue.
Denim Scottsdale was my home for over 3 years. Unfortunately due to corona and a knee surgery I had to move out. But if everything was normal and I had the choice, I would have stayed. Denim scottsdale is amazing. Great comfortable apartments, the best location. Everything is close. Also the staff there is fantastic. You got anything you need, they will fix. Simple as that. 2 great gyms, and multiple great pools for the summer. Also a well gated community. If you are looking for apartments in south scottsdale near Old Town, Denim is the way to go! Thanks for over 3 great years Denim!
There have been several minor issues since they are updating the complex but management is VERY helpful and friendly. Staff does a great job of helping ASAP if there are problems. Location is great, and residents are nice. It is a comfortable place to live for sure. Yes, exterior facade looks older, but it’s prime location with great people.
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