What can I say about this amazing place! I had a gas line punctured on 9/1 when our trees were being planted. The gas was turned off and I called this place in a panicked frenzy! The woman on the phone (I don’t remember her name) was so calm and walked me through everything. She then had Steven, the supervisor, come on the phone and help me with my panic to make sure all was good for the night. They immediately threw me on the schedule for 9/2. They put up with my anxiety calling the next morning, sorry about that. They had Ozzie who came to my home, he was AMAZING! So professional and just a happy gentleman all around. He explained everything in detail, was upfront about the pricing, got my gas turned on for the house so I could have a working stove and hot water. Will be back out tomorrow 9/3 to repair the line that runs to the yard equipment. The patience and professionalism, I can’t speak enough of. I am an anxious person who does not handle stress well sometimes and this company was amazing. I will definitely be using them again and recommend them for any plumbing or gas needs.
We phoned DiamodBack at 5:45 PM when we discovered water on our kitchen floor. from a leak in the sink faucet. Their receptionist Liz was very quick to respond and understood our concern. It was within 5 minutes when the office manager Steve, phoned us, to evaluate the problem. He advised us to turn off the water source, outside and a repair tech would be at our home ASP in the morning. Scott and Sam came and evaluated the water source and ended up replacing and updating our complete under the sink system, which was well needed. A job very well done. This was our second experience with Diamondback. On both occasions they provided excellent service at a VERY fair price. They are most eager to please. Hopefully we will not need them, but if we do, they will be the first and only company that we call. DiamondBack Plumbing is 5 Star Larry S
Not only were the initial services repaired incorrectly but once I was finally able to locate the correct company, Diamondback Plumbing, and reach out to advise, they seemed helpful at first however, decided they were going to charge me over $400 to go back and fix something they screwed up on. Now the low life piece of garbage manager Steve I believe is refusing to right the wrong and refusing to provide the business insurance information and is now attempting to charge me for services that were not rendered. Make your life easier and just find another company.
Diamondback Plumbing was quick to respond, very helpful, courteous and reasonably priced. Outstanding service from office staff to the plumber.
Used them to install R/O system and a drain assembly in the shower.I will definitely use them again
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