We have quite a unique review - while we didn’t utilize them for our AC repair due to home warranty constraints - we would and will for any future repairs based on our interaction with them today. From the moment I called and they answered the phone to our appraisal - Hansen family is top notch. 5 star customer service all the way! We are in a pickle with our home warranty company (American Home Shield - don’t use ever) as they denied our claim on a inspection that miss-diagnosed our AC issue. Needless to say we wanted a second opinion from a reputable company and all of the positive reviews led me to the Hansen Family. They came out first thing the following day from when I first called. John was on time, polite, and cordial. He took the time to look at our AC unit, including the issue the other AC company said was the problem - went outside and tested the Freon and cooling and found the true issue. He was very informative and explained the issue and quoted the repair and offered to fix on the spot. If the repair was not as big if an issue as it is we would have done right then and there. However, due to the problem we are stuck fighting with our home warranty company. However, we are due for new units soon and will definitely use the Hansen Family. In additions to any repairs that need to be done as they have 5 star customer service!
I contacted Hansen Family Plumbing after we moved into our home and the inspector noted a few safety items that should be addressed. Robert quickly reviewed the situation and let me know that they would be happy to do it, but it wasn't necessary at all for safety or efficiency. I appreciated their honesty and will be reaching out again whenever we have plumbing needs!
Hansen plumbing and air is the absolute best. I live in a 50 year old home and thought there was nothing that could be done to make my owner’s suite cooler. John came out quickly, inspected my property, and found a solution to all my HVAC issues immediately. Not to mention, the work was done almost immediately and the workmanship was too notch. Will definitely recommend them to others and will always use them myself!
John was our tech who was amazing! We had what looked like a slow leak in the ceiling and come to find out wasn’t even our plumbing! Ended up being the mixing box for the A/C unit, thankfully John has prior experience as HVAC so was able to still explain what was going on and more than willing to help. The contractor of the home failed to properly insulate the box so it was sweating profusely. They detected the problem and only took them a few days to create a new box that was properly insulated and installed. John was always professional and easy to get a hold of when I had questions. Even did a few things extra for being an active duty family. Great service and highly recommend!
I had these guys out and they were awesome. My air conditioner needed repaired and they came out right away and had it fixed fast and with great workmanship. I will continue to use these guys!
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