I called Hansen Family Plumbing after reading the positive reviews here especially the review about their worker Danny who wore a mask during the pandemic. I needed my toilet shut off valves replaced but at the same time I didn't want to risk my health. It's important that a company takes serious precautions during the Corona virus and not just use words as an advertising gimmick. Well, Danny was wonderful! He wore a mask and also shoe covers and was very careful. He was pleasantly friendly, respectful and upfront about the price. He completed the job successfully in only 30 minutes! Everything works great! Thank you Danny and Hansen Family Plumbing for an excellent job! I would definitely use their services again.
Long story short: Hansen Family Plumbing is very unprofessional, they use inferior materials (shark bites) and left a mess. Amateur work at best, would not use again. Long story long: I had 2 hose bibs replaced as well as the main water shutoff. The kid that showed up without a mask and smoking a vape had no idea what he was doing. He had to call several people to even give me the original quote of $615. After going to get the parts he then told me it was going to be $650 because the parts cost more than he thought. Against my better judgement but pressed for time, I still proceeded. After he was done he then said the $650 was the cash only price and to pay with card would be more. He did not install the quarter turn valves that I specifically asked for, debris and garbage from the job was left in my yard. Last but not least, they used A shark bite on the main line coming into the. There may or may not be better technicians at this company but don’t take the chance on who they might send to your house.
Needed some new shut-off valves installed for our W/D. The initial quote for the work was similar to a few other companies I reached out but on the lower end. The work was completed early/quickly and the technician was very courteous and helpful explaining what he needed to do. Icing on the cake, I was called about 20 min after the job was complete for the office to tell me that because they didn't need to cut into any drywall, I would actually be charged LESS for the work and they helped process a refund. I was blown away and will use Hansen for any plumbing needs in the future.
Great customer service, quick response time, friendly and professional. All in all very satisfied with their service an reasonable prices. Will use them for all my plumbing needs.
I highly recommend Hansen plumbing. Plan to use them for all our plumbing needs.
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