Karl was the best tech have ever used ! He was professional, friendly, extremely helpful and quickly figured out what we needed done. We had a great experience. We would definitely recommend him!! I hope to see Karl on any future service calls. I also have to also say that their office staff are always very friendly and extremely helpful, and most importantly, communicate well.
First off we are renters and have no idea about the value. That being said, we had a 7-9am window and Sam arrived promptly just after 7am. We also received a call from the office confirming thst Sam was on his way. He came to do an AC tune up. He was very polite, professional, and took about two hours to complete the call. He was very thorough. The unit is very old and he could have easily said it needed repair and we wouldn't have been the wiser. He cleaned up after himself and I appreciated the fact the he locked my gate when he left as I hobble with a cane. Good experience from the beginning, would definitely suggest to the landlord to keep using them and recommend to neighbors.
Jack. Z. from Hays Cooling Heating & Plumbing was very professional and also very personable. He came out in the peak of summer. Literally 118 degrees out and gave me a straight forward, no nonense estimate on replacing my failing 16 year old heat pump. The installers from Hays did a great job. It was installed quickly and cleanly. I even got a new air filter return which was a much needed upgrade from the original. The new unit has improved the comfort level of my home and my utility bill even when down a bit. I highly recommend this company. John G.
Ray kept me informed and explained the likely cause of the issue we had been experiencing, and what he did to fix it. So far, it seems to be working fine now. Hays has been very responsive. I would highly recommend them for new installation and/or maintenance. I have had several different staff members over the past few years and they have all been great to work with.
I called Hayes because I was recommended to them by a friend of mine, after having several people out for quotes, i decided to go with them because of Bill. Bill was amazing, explained this thoroughly and gave us an amazing quote. They installed a few days later and by the time I got home it was already nice and cold inside. Kevin did a quality control check today which he took care of a few minor details and was nice and effective at his work.
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