I would not have bought my car if it weren't for our salesman, Jerry! When we arrived for a test drive, the car wasn't even relatively clean even though we scheduled a few days in advance. There was some sort of goop on the console, dirt through the entire vehicle, remnants of the previous driver in all the storage compartments and it stank so bad it gave me a headache while we took it for a ride. Regardless, we liked the car, the price was good and Jerry assured us that it would be taken care of. There were some issues in the paint. Sap drops had eaten through to the metal and it was strategically covered up with a similar color of the car. Thankfully, it wasn't the same color so we were able to notice it and addressed a re-painting in order to make the sale. (Subsequently, there is a long drip from the repainting that runs down the side door.) When we finally got the car (a week later) it looked great but I still had to do some minor cleaning on the interior and was grateful I didn't have to pay for such shoddy detailing. Overall, I felt there was zero communication within the dealership, having been contacted by a few salesman but unable to respond (email communication doesn't go through) and truly felt they didn't want to sell this car (or maybe even any car?) considering the horrid condition it was in when I test drove it. The only motivated member of the Mark Mazda team that I experienced was Jerry. Everyone else and all the departments that were relevant seemed like they set a low standard of care.
Scottsdale Mark Mazda was a great experience for my new car purchase. Admittedly, I'm a demanding customer when it comes to purchasing a new car. My salesman Alan Lopez was up to the challenge and went above and beyond to take care of all my special requests for the purchase of the vehicle I wanted. Managers Pablo Q. and Blake M. facilitated the sale and it was a very smooth process that really could not have gone better. I received a great price, a fair value for my trade and we got the deal done. I feel like I made some new friends at Mark Mazda.
Me and My wife received help from Patrick and Matthew at Mark Mazda in Scottsdale. We were both super happy with the help we received from Patrick the sales representative. He was kind and friendly as well made the process easy. The vehicle we purchased was exactly what we wanted and they were able to work with us to get the best deal for both parties. Thank you, Patrick and Matt for making our experience very pleasant! I definitely recommend working with them if your in the market for a new vehicle!
Had a great used car buying experience here recently. Dealership worked with our schedules and even brought the car to our home for a test drive. Had the car detailed and paperwork started by the time we got to the dealership the next day so that we were in and out in about an hour and a half on a Sunday afternoon. Definitely a smooth buying experience and Josh was a very professional and courteous salesman. Also had a great client experience with Matt on the team as well when scheduling our first visit to the dealership. Financing rep was very friendly and professional too. Dealership looks brand new and modern. Very comfortable atmosphere. Would recommend!
I purchased a 2021 Mazda 3 last week. The sales rep working with me was James, and he was amazing. He was friendly, kind and informative, not pushy at all. I test drove the 2.0 base trim, the only one I was interested in, and he didn't try to sell me on anything else. As a woman, I've had previous experiences of not being taken seriously or being pushed to look at more expensive cars with all the pretty features, but James was very understanding of my situation, he related to things in my life, and really helped me feel comfortable. His Sales Manager was great too. I asked for out the door pricing, nothing hidden, and we negotiated to what I felt was a good deal. I left with my brand new car feeling happy, excited, and just overall satisfied with the experience. I plan to use this dealership for maintenance, I hope the srvice department is just as pleasant to deal with. I will definitely keep this dealership at the top of my list when it comes time for other purchases in the future.
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