Great price, they dont jack around with the labor. Also quick service by a mom and pop establishment. Would recommend
Have been in Chandler for 2 years, an older property that has had some plumbing issues. Dossey is my go to company! Why? They answer when I call, Cathi is always polite and efficient and gets someone out as soon as possible. Many repairs, several issues but none are repeated because they fix it right the first time. Prices are great too. Great company, I'd recommend them to anyone, thanks Dossey!
GREAT SERVICE! Very efficient and reasonably priced. They have been out here three times. We’ll continue to use. Highly recommend👍
We hired Roy Dossey Plumbing to fix a leak coming from the bottom of a toilet. The technician advised that the issue was simply that the wax ring needed to be replaced/doubled up, which was done and the issue was fixed. However, the reason for my negative review is that they ruined our flooring in the process. Our flooring was just a year old! In the process of removing the caulking, the plumber chipped our laminate flooring in several places. There was one panel of flooring that was slightly wet due to the leak, so I accepted the couple nicks in the floor, although I was upset about it. The plumber did a sloppy caulking job, so we requested they come out to remove it so we could do it ourselves. They came out to remove the caulking and chipped the flooring again, but on the opposite side (where the floor had not gotten wet). I contacted the manager, Cathi, to express my concern. I had no intention for asking for anything, but thought it was important to share the experience so this doesn’t happen to someone else. I was polite, but expressed my disappointment and dissatisfaction, as we will now have to replace our flooring in the bathroom. She was immediately defensive, telling me how long they’ve been in business (that is irrelevant to the issue). She told me that the chips in the flooring is just a consequence of pulling the toilet up and it’s bound to happen, and to buy a bigger toilet to cover it. I would need a pretty huge toilet to cover their mistakes. Rather than try to understand my frustration, Cathi continued to make excuses. My issue is not the slight scratching where the caulking was, my issue is the chunks of wood that are inches away from the toilet, which is just poor workmanship. I sent her pictures and she stated that she would also send me pictures that her employee sent her. She also said she would speak to both men that worked in our home and would follow up with me. It has been two weeks and I have not received pictures, a follow up call, or even an apology. I will never do business with this company again. If you do choose to do business with this company, I recommend taking before pictures, and possibly standing over their shoulder to watch them work. I posted pictures of the damage with Yelp review.
Great customer service, pricing, and response time! Same day service call was a lifesaver! Highly recommend for all plumbing needs!
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