Sonterra Apartments at Paradise Valley

17440 N Tatum Blvd, Phoenix, AZ 85032, USA

About Sonterra Apartments at Paradise Valley

3.8 / 5

from reviews

Is this your business?

    Peter White
    July 06, 2021

    Absolutely pathetic services. No regard for people's time, trouble and money. Don't take any responsibility, dont give SLA on anything. Only thing they are good is to create policies in their favor. You can trust cockroaches in these apartments more than the people who works here.

    June 25, 2021

    Very good place to stay . They do have accessible entries and parking . Leasing staff is proficient and transparent .

    Stephanie Damian
    December 03, 2020

    I was a tenant at this complex for a little over a year. I moved in September and my move out was November of this year. During this time there were multiple issues in the unit. AC was down for a few days, the washing machine had to be replaced. I had to go to a different unit to use their machine on the 2nd story. There were worms in the bathroom  and was told to "deal with it" since pest control came every two weeks and they were "seasonal." If I could give this business 0 stars I would. On their move out sheet, they mentioned any additional move out cost is at manager description. They accused me of being a liar stating I had a pet and there were stains. I was informed by the complex that a carpet cleaning service reviewed this and agreed. I did not have a pet and the complex also confirmed with me that the carpet is 4 years old and this inspection was previously not completed with other tenants. The staff was unfriendly and condescending and when asked to see if the cost could be negotiated since it is "manager discretion" per their own terms,  they said no. Overall, I would not recommend anybody to move into this complex. They are overpriced, the residents are unfriendly, my neighbors smoked cigarettes and weed and it always smelled. I never had this problem with any other complexes I lived in. There is an ongoing pandemic and this is how they treat former tenants by trying to get more money out of them.

    L G
    November 14, 2020

    Horrible dishonest Managers. They poison the wildlife, roach and bed bug infested. Floors are so thin you can hear your neighbor using the restroom. Don't be fooled by the always broken gate, amount of criminal activity that goes on and known hoarders living in this place with managers acting like they don't know. Run fast and far from here. Negative -5 Stars

    Raji A
    April 29, 2021

    Normally I wouldn't give this place a half a star, but good news to this place caused a raise: The previous manager that was one of the worst in Phoenix got the boot. I see the improvements in the place already.

    Sonterra Apartments at Paradise Valley

    Our Address

    17440 N Tatum Blvd, Phoenix, AZ 85032, USA

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