Valley call centers struggle to fill jobs amid more competition, rise of virtual options

3May 2021

cox222A100xx3449 3456 453 0Filling open call center jobs has been a challenge for years, but the pandemic has made it even harder. “As I speak with candidates, I see them jumping ship for $1 [an hour],” an industry recruiter said. Industry executives explain the forces at work affecting the hiring market.


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